Passengers & Coachcards Information

Close

Passenger descriptions  |   Coachcards  |   Wheelchair accessibility

Passenger descriptions

Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers.

Adult (16-59) and Senior (60+)

Adult fares apply to all customers from the age of 16 upwards.

Children (0-2)

One child aged 0-2 travels free when accompanied by an adult with a valid ticket.

Additional children aged 0-2 must be paid for.

If you are travelling with more than one child aged 0-2, please book the additional children as 'Children (3-15)'.

For example; one adult travelling with three children aged 0-2 would only pay for two of the children.

Travelling with a child car seat

We strongly recommend that you bring a child car seat appropriate to your child's age but have to ask you to please take responsibility to fit the seat yourself.

If it is not possible to use child car seats on your journey we will tell you during your booking.

When bringing a child car seat please make sure your child is included on your ticket booking.

Children (3-15)

Please note, we cannot carry children under 14 unless accompanied by an adult.

If travelling with a child, you may be required to show proof of age when buying tickets or at any point during your journey.

Failure to do so may result in the child being required to pay the full fare for the journey on that day.

Booster seats

Children aged between approximately 4 years and 11 years or up to 150cm tall may use booster seats, which are provided onboard most coaches along with our comfort fit seat belts.

Disabled children should be booked as children rather than 'Disabled'.

If they are travelling in a wheelchair or you wish to book assistance with travel please call our Assisted Travel Helpline before booking and at least 36 hours in advance of when you would like to travel.

Assisted Travel Helpline

08717 81 81 79 (option 4) - open 0800-2000 (calls cost 10p per minute plus network extras).

Coachcards

Discount Coachcards

When booking travel using a Coachcard please select the number of adults or children travelling, select 'I have a Coachcard', then select the Coachcard type.

We have a range of Coachcards for seniors, students, young persons, disabled customers and families, all offering great discounts.

To buy a card or to find out more, please click here.

Wheelchair accessibility

Accessible coaches

The majority of stops along the routes listed below are accessible to wheelchair users but are subject to change. Please call us to check the latest situation before booking and at least 36 hours in advance of when you would like to travel.

To see a list of accessible coach routes please click here

Assisted Travel Helpline

If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel.

08717 81 81 79 (option 4) - open 0800-2000 (calls cost 10p per minute plus network extras)

Back to Previous Page